Privacy Policy – EMR Support Bot

Last updated: September 19, 2025

EMR Shielding Solutions Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how information is handled when you interact with our EMR Support Bot.

1. Information We Collect

When you use the EMR Support Bot:

• Conversations: Your input (questions, messages, requests) may be processed to provide relevant responses.

• Technical Data: Non-personal usage data such as device type, browser, and interaction logs may be collected by OpenAI to improve system performance.

• No Sensitive Data: We do not intentionally collect personal, financial, or health-related information through this Bot.

2. How We Use Information

• To provide responses and support related to electromagnetic shielding solutions.

• To improve the performance and accuracy of our support tools.

• To monitor usage for abuse prevention and service quality.

3. Sharing of Information

• We do not sell, rent, or trade your information.

• Data is processed through OpenAI’s systems in accordance with their Privacy Policy.

• We may share non-identifiable, aggregated usage data for analytics and improvement.

4. Data Retention

• Conversation data may be stored temporarily by OpenAI for quality and safety monitoring.

• We do not maintain permanent records of your conversations outside of OpenAI’s systems unless you choose to share them with us.

5. Third-Party Services

The EMR Support Bot may interact with third-party services (e.g., APIs for product information, shipping, or order status). Any data shared with those services is handled according to their respective privacy policies.

6. Your Rights

You have the right to:

• Request deletion of any personal data you have provided.

• Limit the sharing of your information by discontinuing use of the Bot.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

EMR Shielding Solutions Inc.
📍 10 Westcreek Dr Unit 17, Woodbridge, Ontario, L4L 9R5, Canada
📧 info@emrss.com
📞 +1 (416) 583-2005